{"id":1111,"date":"2021-02-01T15:25:26","date_gmt":"2021-02-01T15:25:26","guid":{"rendered":"https:\/\/www.frlogisticos.es\/logistica-e-commerce\/customer-services-e-commerce\/"},"modified":"2025-11-10T07:51:53","modified_gmt":"2025-11-10T07:51:53","slug":"customer-services-e-commerce","status":"publish","type":"page","link":"https:\/\/www.frlogisticos.es\/en\/ecommerce-logistics\/customer-services-e-commerce\/","title":{"rendered":"eCommerce customer services"},"content":{"rendered":"<section class=\"l-section wpb_row height_medium color_primary with_img\"><div class=\"l-section-img\" role=\"img\" data-img-width=\"1960\" data-img-height=\"834\" style=\"background-image: url(https:\/\/www.frlogisticos.es\/wp-content\/uploads\/2021\/02\/customers-services-FR.jpg);background-repeat: repeat-x;\"><\/div><div class=\"l-section-overlay\" style=\"background:rgba(89,125,178,0.85)\"><\/div><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container sombra\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column us_custom_e67cd9bc has_text_color\"><div class=\"wpb_wrapper\"><h1>eCommerce customer services<\/h1>\n<\/div><\/div><nav class=\"g-breadcrumbs us_custom_6df4bc3a has_text_color separator_icon align_none\" itemscope itemtype=\"http:\/\/schema.org\/BreadcrumbList\"><div class=\"g-breadcrumbs-item\" itemscope itemprop=\"itemListElement\" itemtype=\"http:\/\/schema.org\/ListItem\"><a itemprop=\"item\" href=\"https:\/\/www.frlogisticos.es\/en\/\"><span itemprop=\"name\">Home<\/span><\/a><meta itemprop=\"position\" content=\"1\"\/><\/div><div class=\"g-breadcrumbs-separator\"><i class=\"far fa-angle-right\"><\/i><\/div><div class=\"g-breadcrumbs-item\">Pages<\/div><\/nav><div class=\"w-separator size_small with_line width_default thick_1 style_solid color_border align_center\"><div class=\"w-separator-h\"><\/div><\/div><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>In FR SERVICIOS LOGISTICOS we take care of your customer management, which is a key element for the success of your eCommerce business.<\/p>\n<p>Through our <strong>specialised Call Centre<\/strong> we overcome any obstacle and resolve any errors customers may encounter during the entire buying, delivery or return process, thus preventing negative repercussions and transforming the situation into an <strong>opportunity to build loyalty through the service<\/strong>.<\/p>\n<\/div><\/div><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Communication with customers is multi-channel and we provide you with the necessary means to be able to attend to customers via <strong>email, telephone and chats<\/strong>.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row us_custom_0d15be52 height_medium\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_middle type_default stacking_default\"><div class=\"vc_col-sm-6 wpb_column vc_column_container has_text_color has_bg_color\"><div class=\"vc_column-inner us_custom_f05b41ed\"><div class=\"wpb_wrapper\"><h2 class=\"w-text us_custom_32a55478 has_text_color\"><span class=\"w-text-h\"><span class=\"w-text-value\">Why do I need a professionalised customer service?<\/span><\/span><\/h2><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Unsatisfied users could leave a negative review of your online store, which would be bad publicity and could influence other consumers\u2019 decisions. Nowadays, due to the Internet and social networks, it takes no time for bad experiences to be made known and the repercussions could even affect your activities and cause harm to your brand. Furthermore, we need to bear in mind that people tend to leave an opinion after a bad experience, not when everything has gone satisfactorily.<\/p>\n<p>For this reason, in eCommerce logistics nothing must be left to chance and the best thing is to rely on FR SERVICIOS LOGISTICOS as your ideal partner for your eCommerce logistics management. The best visiting card for an Ecommerce business is a satisfied customer, for both the product and the logistics service!<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"vc_col-sm-6 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"w-image us_custom_93287c89 style_shadow-1 align_none us_animate_afr\"><div class=\"w-image-h\"><img decoding=\"async\" width=\"800\" height=\"533\" src=\"https:\/\/www.frlogisticos.es\/wp-content\/uploads\/2021\/02\/customer-experiences-FR.jpg\" class=\"attachment-large size-large\" alt=\"\" loading=\"lazy\" srcset=\"https:\/\/www.frlogisticos.es\/wp-content\/uploads\/2021\/02\/customer-experiences-FR.jpg 800w, https:\/\/www.frlogisticos.es\/wp-content\/uploads\/2021\/02\/customer-experiences-FR-300x200.jpg 300w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row us_custom_d644f2ae height_medium\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_middle type_default stacking_default\"><div class=\"vc_col-sm-6 vc_hidden-sm vc_hidden-xs wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"w-image us_custom_4abb16bd style_shadow-1 has_ratio align_none us_animate_afl\"><div class=\"w-image-h\"><div style=\"padding-bottom:110.5263%\"><\/div><img decoding=\"async\" width=\"800\" height=\"638\" src=\"https:\/\/www.frlogisticos.es\/wp-content\/uploads\/2021\/02\/Customer-Services-E-Commerce.jpg\" class=\"attachment-large size-large\" alt=\"\" loading=\"lazy\" \/><\/div><\/div><\/div><\/div><\/div><div class=\"vc_col-sm-6 wpb_column vc_column_container has_text_color has_bg_color\"><div class=\"vc_column-inner us_custom_f691dd0d\"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column us_custom_878c28b2\"><div class=\"wpb_wrapper\"><p>Customer satisfaction must be guaranteed in all stages of sales and post-sales, and is linked to series of factors distributed throughout the entire shipment chain:<\/p>\n<ul>\n<li>In the product information<\/li>\n<li>In the assistance with the purchasing process on the online store<\/li>\n<li>In the delivery times and methods<\/li>\n<li>In the choice of transport methods<\/li>\n<li>In the customisation of shipment tracking<\/li>\n<li>In the capacity to control the status of orders and resolve possible incidents<\/li>\n<li>In the returns management<\/li>\n<\/ul>\n<p>According to studies on eCommerce, 27% of users\u2019 confidence is affected by delays with shipments. It is therefore essential to not only guarantee a <strong>highly professional<\/strong> and efficient customer service, but also systematically analyse the quality of the service provided, paying special attention to service time frames and using <strong>key performance indicators (KPIs).<\/strong><\/p>\n<p>The data collected by the Call Centre of FR SERVICIOS LOGISTICOS when attending to your customers will be made available to you on our dashboards. It will be displayed in a quantified manner and also classified by types of enquiry. As a result, it will be possible to analyse the reasons for any complaint and identify the strengths and areas that must be improved. <strong>We help you with continuous improvement!<\/strong><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row us_custom_d644f2ae height_medium\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_middle type_default stacking_default\"><div class=\"vc_col-sm-12 vc_hidden-sm vc_hidden-xs wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><blockquote>\n<p style=\"text-align: center;\">From our Call Centre we will conduct customer satisfaction surveys, whose results will enable you to evaluate which aspects of the customers\u2019 buying experience can be improved.\/p&gt;<\/p>\n<\/blockquote>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row us_custom_4fb9e5a3 height_medium\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column us_custom_736ca95a has_text_color\"><div class=\"wpb_wrapper\"><h2 style=\"text-align: center; color: #174a93!important;\">Our eCommerce customer service processes:<\/h2>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row us_custom_05690843 height_medium\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-6 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><ul>\n<li>Customer service centralised in a specialised call centre<\/li>\n<li>Multi-channel connectivity (telephone, email, chats, etc.).<\/li>\n<li>Record of all the customer services offered in a computerised format<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><div class=\"vc_col-sm-6 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><ul>\n<li>Quantification and classification of the reasons for the enquiries and\/or complaints<\/li>\n<li>Service monitoring KPIs<\/li>\n<li>Insights report and customer perception of the buying experience for continuous improvement<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row us_custom_6a844739 height_medium width_full\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><h3 class=\"w-text us_custom_2469c7c1 has_text_color\"><span class=\"w-text-h\"><span class=\"w-text-value\">More services for your e-commerce logistics<\/span><\/span><\/h3><div class=\"w-separator us_custom_e5c6a19c size_small with_line width_50 thick_2 style_dotted color_primary align_center\"><div class=\"w-separator-h\"><\/div><\/div><div class=\"w-grid us_custom_504e8a93 type_carousel layout_blog_10 items_5 ratio_4x3\" id=\"us_grid_1\" style=\"--items:5;--gap:30px;--item-ratio:0.75;\"><style>.layout_blog_10 .w-grid-item-h{background:#333;border-radius:0.3rem;box-shadow:0 0.03rem 0.06rem rgba(0,0,0,0.1),0 0.1rem 0.3rem rgba(0,0,0,0.1);transition-duration:0.3s}.no-touch .layout_blog_10 .w-grid-item-h:hover{box-shadow:0 0.12rem 0.24rem rgba(0,0,0,0.1),0 0.4rem 1.2rem rgba(0,0,0,0.15);z-index:4}.layout_blog_10 .usg_post_image_1{transition-duration:0.3s;transform-origin:50% 50%;transform:scale(1) translate(0%,0%)}.layout_blog_10 .w-grid-item-h:hover .usg_post_image_1{transform:scale(1.1) translate(0%,0%);opacity:1}.layout_blog_10 .usg_vwrapper_1{position:absolute!important;right:0!important;bottom:0!important;left:0!important;background:linear-gradient(transparent,rgba(30,30,30,0.8))!important;padding:15% 7% 7% 7%!important}.layout_blog_10 .usg_post_taxonomy_1{font-size:10px!important;font-weight:700!important;text-transform:uppercase!important;margin-bottom:0.5rem!important}.layout_blog_10 .usg_post_title_1{color:#fff!important;font-size:1.4rem!important;font-weight:700!important}@media (max-width:600px){.layout_blog_10 .usg_post_title_1{font-size:1.2rem!important}}<\/style><div class=\"w-grid-list owl-carousel valign_stretch dotstyle_circle navstyle_circle navpos_outside owl-responsive-2000 with_arrows\" style=\"--transition-duration:350ms;--arrows-size:1.5rem;\">\t<article class=\"w-grid-item post-1096 page type-page status-publish has-post-thumbnail hentry\" data-id=\"1096\">\r\n\t\t<div class=\"w-grid-item-h\">\r\n\t\t\t\t\t\t<div class=\"w-post-elm post_image usg_post_image_1 stretched\"><a href=\"https:\/\/www.frlogisticos.es\/en\/ecommerce-logistics\/ecommerce-orders\/\" aria-label=\"eCommerce orders\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"200\" src=\"https:\/\/www.frlogisticos.es\/wp-content\/uploads\/2021\/02\/ecommerce-fr-1-300x200.jpg\" class=\"attachment-medium size-medium wp-post-image\" alt=\"\" srcset=\"https:\/\/www.frlogisticos.es\/wp-content\/uploads\/2021\/02\/ecommerce-fr-1-300x200.jpg 300w, https:\/\/www.frlogisticos.es\/wp-content\/uploads\/2021\/02\/ecommerce-fr-1.jpg 800w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a><\/div><div class=\"w-vwrapper usg_vwrapper_1 align_none valign_top\"><h2 class=\"w-post-elm post_title usg_post_title_1 has_text_color entry-title color_link_inherit\"><a href=\"https:\/\/www.frlogisticos.es\/en\/ecommerce-logistics\/ecommerce-orders\/\">eCommerce orders<\/a><\/h2><\/div>\t\t<\/div>\r\n\t\t\t<\/article>\r\n\t<article class=\"w-grid-item post-1124 page type-page status-publish has-post-thumbnail hentry\" data-id=\"1124\">\r\n\t\t<div class=\"w-grid-item-h\">\r\n\t\t\t\t\t\t<div class=\"w-post-elm post_image usg_post_image_1 stretched\"><a href=\"https:\/\/www.frlogisticos.es\/en\/ecommerce-logistics\/ecommerce-design-and-development\/\" aria-label=\"eCommerce design and development\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"200\" src=\"https:\/\/www.frlogisticos.es\/wp-content\/uploads\/2021\/02\/ecommerce-fr-300x200.jpg\" class=\"attachment-medium size-medium wp-post-image\" alt=\"\" srcset=\"https:\/\/www.frlogisticos.es\/wp-content\/uploads\/2021\/02\/ecommerce-fr-300x200.jpg 300w, https:\/\/www.frlogisticos.es\/wp-content\/uploads\/2021\/02\/ecommerce-fr.jpg 800w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a><\/div><div class=\"w-vwrapper usg_vwrapper_1 align_none valign_top\"><h2 class=\"w-post-elm post_title usg_post_title_1 has_text_color entry-title color_link_inherit\"><a href=\"https:\/\/www.frlogisticos.es\/en\/ecommerce-logistics\/ecommerce-design-and-development\/\">eCommerce design and development<\/a><\/h2><\/div>\t\t<\/div>\r\n\t\t\t<\/article>\r\n\t<article class=\"w-grid-item post-1117 page type-page status-publish has-post-thumbnail hentry\" data-id=\"1117\">\r\n\t\t<div class=\"w-grid-item-h\">\r\n\t\t\t\t\t\t<div class=\"w-post-elm post_image usg_post_image_1 stretched\"><a href=\"https:\/\/www.frlogisticos.es\/en\/ecommerce-logistics\/ecommerce-returns\/\" aria-label=\"eCommerce returns\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"225\" src=\"https:\/\/www.frlogisticos.es\/wp-content\/uploads\/2021\/02\/devoluciones-ecommerce-FR-300x225.jpg\" class=\"attachment-medium size-medium wp-post-image\" alt=\"\" srcset=\"https:\/\/www.frlogisticos.es\/wp-content\/uploads\/2021\/02\/devoluciones-ecommerce-FR-300x225.jpg 300w, https:\/\/www.frlogisticos.es\/wp-content\/uploads\/2021\/02\/devoluciones-ecommerce-FR.jpg 800w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a><\/div><div class=\"w-vwrapper usg_vwrapper_1 align_none valign_top\"><h2 class=\"w-post-elm post_title usg_post_title_1 has_text_color entry-title color_link_inherit\"><a href=\"https:\/\/www.frlogisticos.es\/en\/ecommerce-logistics\/ecommerce-returns\/\">eCommerce returns<\/a><\/h2><\/div>\t\t<\/div>\r\n\t\t\t<\/article>\r\n\t<article class=\"w-grid-item post-1106 page type-page status-publish has-post-thumbnail hentry\" data-id=\"1106\">\r\n\t\t<div class=\"w-grid-item-h\">\r\n\t\t\t\t\t\t<div class=\"w-post-elm post_image usg_post_image_1 stretched\"><a href=\"https:\/\/www.frlogisticos.es\/en\/ecommerce-logistics\/shipment-tracking\/\" aria-label=\"Shipment tracking and monitoring\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"200\" src=\"https:\/\/www.frlogisticos.es\/wp-content\/uploads\/2021\/02\/seguimiento-ecommerce-300x200.jpg\" class=\"attachment-medium size-medium wp-post-image\" alt=\"\" srcset=\"https:\/\/www.frlogisticos.es\/wp-content\/uploads\/2021\/02\/seguimiento-ecommerce-300x200.jpg 300w, https:\/\/www.frlogisticos.es\/wp-content\/uploads\/2021\/02\/seguimiento-ecommerce.jpg 700w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a><\/div><div class=\"w-vwrapper usg_vwrapper_1 align_none valign_top\"><h2 class=\"w-post-elm post_title usg_post_title_1 has_text_color entry-title color_link_inherit\"><a href=\"https:\/\/www.frlogisticos.es\/en\/ecommerce-logistics\/shipment-tracking\/\">Shipment tracking and monitoring<\/a><\/h2><\/div>\t\t<\/div>\r\n\t\t\t<\/article>\r\n\t<article class=\"w-grid-item post-1101 page type-page status-publish has-post-thumbnail hentry\" data-id=\"1101\">\r\n\t\t<div class=\"w-grid-item-h\">\r\n\t\t\t\t\t\t<div class=\"w-post-elm post_image usg_post_image_1 stretched\"><a href=\"https:\/\/www.frlogisticos.es\/en\/ecommerce-logistics\/distribution\/\" aria-label=\"eCommerce distribution\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"225\" src=\"https:\/\/www.frlogisticos.es\/wp-content\/uploads\/2021\/02\/ecommerce-transporte-300x225.jpg\" class=\"attachment-medium size-medium wp-post-image\" alt=\"\" srcset=\"https:\/\/www.frlogisticos.es\/wp-content\/uploads\/2021\/02\/ecommerce-transporte-300x225.jpg 300w, https:\/\/www.frlogisticos.es\/wp-content\/uploads\/2021\/02\/ecommerce-transporte.jpg 800w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a><\/div><div class=\"w-vwrapper usg_vwrapper_1 align_none valign_top\"><h2 class=\"w-post-elm post_title usg_post_title_1 has_text_color entry-title color_link_inherit\"><a href=\"https:\/\/www.frlogisticos.es\/en\/ecommerce-logistics\/distribution\/\">eCommerce distribution<\/a><\/h2><\/div>\t\t<\/div>\r\n\t\t\t<\/article>\r\n<\/div>\t<div class=\"g-preloader type_1\">\r\n\t\t<div><\/div>\r\n\t<\/div>\r\n\t\t<div class=\"w-grid-json hidden\" onclick='return {&quot;action&quot;:&quot;us_ajax_grid&quot;,&quot;infinite_scroll&quot;:0,&quot;max_num_pages&quot;:1,&quot;pagination&quot;:&quot;none&quot;,&quot;template_vars&quot;:{&quot;columns&quot;:&quot;&quot;,&quot;exclude_items&quot;:&quot;none&quot;,&quot;img_size&quot;:&quot;medium&quot;,&quot;ignore_items_size&quot;:0,&quot;items_layout&quot;:&quot;blog_10&quot;,&quot;items_offset&quot;:&quot;0px&quot;,&quot;load_animation&quot;:&quot;none&quot;,&quot;overriding_link&quot;:&quot;{\\&quot;url\\&quot;:\\&quot;\\&quot;}&quot;,&quot;post_id&quot;:0,&quot;query_args&quot;:{&quot;ignore_sticky_posts&quot;:1,&quot;post_type&quot;:&quot;any&quot;,&quot;post__in&quot;:[&quot;544&quot;,&quot;583&quot;,&quot;628&quot;,&quot;654&quot;,&quot;788&quot;],&quot;posts_per_page&quot;:999},&quot;orderby_query_args&quot;:{&quot;orderby&quot;:{&quot;date&quot;:&quot;DESC&quot;}},&quot;type&quot;:&quot;carousel&quot;,&quot;us_grid_post_type&quot;:&quot;ids&quot;,&quot;us_grid_ajax_index&quot;:1,&quot;us_grid_filter_query_string&quot;:null,&quot;us_grid_index&quot;:1,&quot;page_args&quot;:[],&quot;lang&quot;:&quot;en&quot;},&quot;carousel_settings&quot;:{&quot;aria_labels&quot;:{&quot;prev&quot;:&quot;Previous&quot;,&quot;next&quot;:&quot;Next&quot;},&quot;autoplayContinual&quot;:false,&quot;autoplayHoverPause&quot;:false,&quot;autoplayTimeout&quot;:3000,&quot;autoWidth&quot;:false,&quot;smartSpeed&quot;:350,&quot;margin&quot;:0,&quot;mouseDrag&quot;:true,&quot;rtl&quot;:false,&quot;slideBy&quot;:&quot;1&quot;,&quot;touchDrag&quot;:true,&quot;slideTransition&quot;:&quot;&quot;,&quot;responsive&quot;:{&quot;0&quot;:{&quot;autoHeight&quot;:false,&quot;autoplay&quot;:true,&quot;autoWidth&quot;:false,&quot;center&quot;:false,&quot;dots&quot;:false,&quot;items&quot;:2,&quot;loop&quot;:false,&quot;nav&quot;:false,&quot;stagePadding&quot;:0,&quot;slideBy&quot;:&quot;1&quot;},&quot;601&quot;:{&quot;autoHeight&quot;:false,&quot;autoplay&quot;:true,&quot;autoWidth&quot;:false,&quot;center&quot;:false,&quot;dots&quot;:false,&quot;items&quot;:2,&quot;loop&quot;:false,&quot;nav&quot;:true,&quot;stagePadding&quot;:0,&quot;slideBy&quot;:&quot;1&quot;},&quot;1025&quot;:{&quot;autoHeight&quot;:false,&quot;autoplay&quot;:true,&quot;autoWidth&quot;:false,&quot;center&quot;:false,&quot;dots&quot;:false,&quot;items&quot;:3,&quot;loop&quot;:false,&quot;nav&quot;:true,&quot;stagePadding&quot;:0,&quot;slideBy&quot;:&quot;1&quot;},&quot;1281&quot;:{&quot;items&quot;:5,&quot;autoplay&quot;:false,&quot;center&quot;:false,&quot;dots&quot;:false,&quot;nav&quot;:true,&quot;autoHeight&quot;:false,&quot;autoWidth&quot;:false,&quot;loop&quot;:false,&quot;stagePadding&quot;:0}}}}'><\/div>\r\n\t<\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"eCommerce distribution HomePagesIn FR SERVICIOS LOGISTICOS not only do we prepare your orders, we also manage the transport and delivery to end customers in their home. Home deliveries require some \u00df, as well as a variety of channels to optimise shipments and achieve customer satisfaction with the lowest cost possible. In most cases, different transport...","protected":false},"author":3,"featured_media":621,"parent":1091,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1111","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>eCommerce customer services - FR Logisticos<\/title>\n<meta name=\"description\" content=\"We manage your customer service with a specialized, multi-channel call center. We handle incident resolution, order tracking, and customer satisfaction surveys.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.frlogisticos.es\/en\/ecommerce-logistics\/customer-services-e-commerce\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"eCommerce customer services - FR Logisticos\" \/>\n<meta property=\"og:description\" content=\"We manage your customer service with a specialized, multi-channel call center. 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